2.5 Hours Formal CPD
This must have Customer Relationship e-learning course has been designed to enhance the skills of any professional in direct contact with customers. Consisting of five e-learning modules, this course focuses on the relationship with the customer from building trust to reaching an agreement.
+1 (646) 786-8364
This interactive course has been split into five modules covering the following topics:
- The challenges of customer relations
- Customer relationship: building trust
- Customer relationship: practising active listening
- Customer relationship: reaching agreement
- Developing loyalty through customer relationships
Who is this course for?
This course module is suitable for all business professionals who have direct contact with customers. It provides essential skills in building customer relations and challenges delegates to address these issues in a practical way that clarifies the relationship between customer care and overall business strategy
You will be asked to complete payment in order to enroll onto this course. Enrollment is activated through completing the payment process by clicking the 'Buy Now' button. Upon payment, you will be able to access the content for the enrollment period through your my account area.
Enrollment duration: 90 Days
Category: Leadership & Business Skills
Member price: $155.00
Course Type: Product / E-Learning