Customer Relationship

155.00 USD

2.5 Hours Formal CPD

This must have Customer Relationship e-learning course has been designed to enhance the skills of any professional in direct contact with customers. Consisting of five e-learning modules, this course focuses on the relationship with the customer from building trust to reaching an agreement.

Questions?

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Learning outcomes

  • Build a trusting relationship with customers
  • Fulfill customer needs to be listened to
  • Reach an agreement with customers
  • Turn each contact into a loyal relationship
  • Upcoming Dates

    Course information

    Course Content

    This interactive course has been split into five modules covering the following topics:

    • The challenges of customer relations
    • Customer relationship: building trust
    • Customer relationship: practising active listening
    • Customer relationship: reaching agreement
    • Developing loyalty through customer relationships

    Who is this course for?

    This course module is suitable for all business professionals who have direct contact with customers. It provides essential skills in building customer relations and challenges delegates to address these issues in a practical way that clarifies the relationship between customer care and overall business strategy

    Purchasing Information

    You will be asked to complete payment in order to enroll onto this course. Enrollment is activated through completing the payment process by clicking the 'Buy Now' button. Upon payment, you will be able to access the content for the enrollment period through your my account area.

    Additional information

    Enrollment duration: 90 Days

    Languages: English

    Category: Leadership & Business Skills

    Member price: $155.00

    Price: $155.00

    Course Type: Product / E-Learning

    Deliver this in company

    If you're interested in having this course delivered at your company, explore the opportunities or contact us.